Shipping and Returns

Customer satisfaction is our #1 priority, so we have a very generous 2 day no-questions-asked return policy on most products. Please read the full policy below. 

SHIPPING POLICY

  1. Standard shipping: We offer free standard shipping to all countries (India, US, UK, Canada, Australia, etc) on orders above USD $199. We charge a flat shipping fee of USD $9.99 for orders under USD $199. Under standard shipping, it takes 7-12 business days for us to process and dispatch orders. Please allow an extra 5-10 business days for custom stitching orders. 
  2. Express shipping and handling: Express shipping and handling is available to customers who need their products sooner. Under express shipping, it takes 3-7 business days for us to process and dispatch orders. Please allow an extra 3-5 business days for custom stitching orders. 
  3. We ship international orders using DHL / UPS / FedEx. 
  4. Custom & Import duty / VAT (if any) is the responsibility of the customer. These taxes vary by country and will be chargeable over and above the product/order price you pay. 
RETURN POLICY 
  1. We have a generous 7 day no-questions-asked return policy. If you are unsatisfied with your purchase for any reason, you can get it exchanged.
  2. Please initiate returns by emailing us at help@shopethnos.com
  3. For International returns, the customer is responsible for sending the product back to our store in Delhi, India. 
  4. We will issue a refund back in the form of store credit that can be used for future purchases on our website (after deducting shipping and payment processing charges). 
  5. Payment processing fee are 5% of the order value (with a minimum fee of $5 USD). These are deducted from the refund as payment processing fee. 
  6. For returns within India, We will arrange for a courier to pick up the merchandise from your home. In rare cases that our courier cannot pickup from your address, the customer will be responsible for shipping the product to our warehouse. 
  7. The store credit will have validity of 1 year. Incase the store credit is not used in 1 year, it will be expired and can not be renewed.
  8. Store credit will be issued for the full product price paid by the customer.
Please note that the following products shall not be eligible for return or exchange:
  • Any product that exhibits physical damage to the product or is not in the original condition
  • If the product is customized for you (e.g - lehenga with custom stitching or sarees with fall & edging, stitched blouses, etc)
  • If the Return or Exchange is requested after 2 days of receiving the shipment. 
  • Products that are made to order (labelled as pre-order) are not eligible for return / exchange either. This is because these products are uniquely produced on-demand.  
  • 100% Pure Silk Sarees are not eligible for return. These are unique handwoven pieces that are produced on demand.  
  • Orders placed using store credit (either part or in full) are not eligible for return or exchange.
  • Orders placed using store credit (either part of in full) are not eligible for any discounts. 

CANCELLATION POLICY 

  • Orders once placed cannot be cancelled and modified for any reason. If you need help after you have placed the order, please contact us at help@shopethnos.com and we will do our best to help you out. 

FAQ's

How soon will I get my Store Credit?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once your item is inspected and approved, we will send your credit note (credit notes are issued on your registered email address). Please note, Ethnos reserves the final right to refuse or accept a return or exchange. All disputes are subject to Delhi Jurisdiction only. 

How to use the Store Credit?

Once you receive the credit note code from us, you can apply it on our website at the checkout page, after the checkout page, you have to apply the credit note code in the ‘COUPON CODE’ section and click on ‘APPLY’. You will see the discount code will immediately be reflected and the amount will be deducted in the total as per your given discount amount. Please note that the full amount of store credit is to be used at once. If there are any issues in using the credit note code, please contact our customer care team and they will be of assistance. Store credit once expired, can not be renewed. Please use it within the time frame.

What about lost shipments?

Please note that Ethnos is not responsible for shipments lost on transit. We use top tier shipping companies including FedEx, UPS, Delhivery and BlueDart to ensure reliable and fast deliveries worldwide.